Pulls today’s Housecall Pro jobs and fills in the customer for you.
1. Arrival Speech
“Hi, I’m ______ with JL Heating & Air. I’m here to get your swamp cooler ready for the
season — new pads if needed, clean it out, check the pump and motor, and get water running so it’s
ready to cool. Anything it was doing wrong last summer I should know about?”
2. Safety & Roof Access
Cooler year (slide — first thing)
Where's the cooler?
Roof height (sets the cooler plan price on the report)
Ladder needed?
Roof access
Most coolers are on the roof. Ladder and roof safety first — secure footing, no wet roof, watch power lines. Shut power off before touching the motor or wiring. Steep or Unsafe access = 2-person or reschedule, never solo.
3. Open & Inspect Cabinet4. Pads
Pads
5. Water System — Pump, Float & Distribution
Pump
Float valve
Tray / scale
6. Belt, Motor & Blower
7. Electrical8. Turn Water On
The water line was likely shut off and drained for winter. Turn it back on slowly and watch for leaks before walking away.
“You’re all set for the season — new pads, cleaned out, water’s running, and it’s cooling.
Remember to crack a window when it’s on. We’ll reach out in the fall to winterize it so the line doesn’t freeze.
Anything else while I’m here?”
Final Pass📱 Health Report — text to customer
Grade what you inspected, tap Build, review the message, then text it. Never grade equipment you didn’t look at.
RED safety items: tell the customer face to face first. The report is the record, not the notice.
Plan member? (sets the plan line on the visual report)